Skip to main content

How to Use the Troubleshooting Documentation

Overview​

The Atria Troubleshooting Documentation is designed to help you quickly and efficiently resolve issues you may encounter while using our platform. The guides are structured to provide clear, step-by-step instructions and targeted solutions for specific problems. By navigating the organized sections of the documentation, you'll be able to pinpoint your issue and implement the recommended resolutions. If additional help is needed, our support team is available to assist you at support@getatria.com.

About the Troubleshooting Section​

The Troubleshooting section is divided into distinct categories to streamline the process of finding relevant solutions. The primary sections include:

  1. Platform Troubleshooting
  2. Customer Troubleshooting
  3. User Troubleshooting
  4. Service Troubleshooting

Each of these sections are represented by their own index page. These can be found in the below folders. If you are unsure of which section to look in, you can use the overall index: Troubleshooting Index.

How to Use the Troubleshooting Documentation​

Identify Your Issue​

Begin by determining the nature of your issue. This will help you select the most appropriate section of the documentation. Ask yourself:

  • Is this issue related to the general functioning of the platform?
  • Does the issue concern customer onboarding or offboarding?
  • Is the issue tied to user-related processes like provisioning or deprovisioning?
  • Does the issue stem from a specific service feature like Microsoft Online or Workspace?

Once you've identified the category your issue falls into, go to the corresponding section:

  1. Platform Troubleshooting
    Use this section for general platform-related errors and issues, such as system performance, API connectivity, or diagnosing platform-wide problems.

  2. Customer Troubleshooting
    Choose this section if your issue relates to customer-specific processes or provisioning.

  3. User Troubleshooting
    Head here if the problem involves user-related activities, such as onboarding users or resolving account-specific errors.

  4. Service Troubleshooting
    Visit this section if your issue relates to specific services, such as Microsoft Online or Workspace. The subcategories will help you address service-specific concerns.

Follow the Documentation​

Once you have located a guide relating to your issue, click on the title to take you to the article. The articles will typically walk you through diagnosing and resolving the issue.

What to Do if You Can’t Find Your Issue​

If you’re unable to locate your specific problem within the documentation, our support team is here to help. You can reach out to us via email at support@getatria.com. Be sure to include a detailed description of the issue and any relevant error messages to expedite assistance.