Skip to main content

Workspace Error Template

info

this is an example format - not a real issue

Error Code: 10023​

Description​

When navigating to the Workspace Items page, the page fails to load and an error message is shown: "An Error occured while loading Workspace Items"

The error occurs for all users, including service provider administators.

Cause​

This problem is caused by a data error in a Workspace Item, t

Resolution​

This is resolved in Atria 15.20HF2, upgrading to 15.20HF2 or later will both stop the problem occuring again, and also resolve the issue. The internal reference for the fix is DO13233.

In the interim, running the following SQL script will also fix any corrupt Workspace Items

  1. Connect to the SQL server using an administative account with access to the OLM database.
  2. Take a backup of the database
  3. Run the below script

    -- identify problem items
    select * from workspace.items where groupname is null

    -- fix problem items
    update workspace.items
    set groupname = ''
    where groupname is null
    and 1=2