Skip to main content

Introduction to Atria

Overview​

Atria is a comprehensive platform designed to help service providers streamline and automate the management of IT processes for thousands of users across multiple customers. It simplifies complex tasks and ensures efficient handling of user administration at scale.

Key Benefits for Service Providers​

  • Centralized management: Manage user changes for all customers from a single platform.
  • Empowered service desk: Enable service desk staff to execute predefined processes without needing administrative access, advanced technical skills, or external login systems.
  • Customer self-service: Allow customers to make changes on their own, reducing the need for helpdesk support.
  • Auditable changes: Centrally audit all changes made to users for compliance and tracking.
  • Standardized processes: Ensure that naming conventions and processes are consistently enforced across the platform.

Solution​

The Atria platform is utilized by a range of organizations, including telecommunication companies, hosting providers, managed service providers (MSPs), software firms, and large enterprises.

Atria provides extensive out-of-the-box functionality designed to meet various scenarios faced by service providers. Additionally, the platform is highly customizable through configuration, allowing it to adapt to the specific business process needs of individual service providers.

Scale​

Atria is designed to scale to accommodate varying volumes of customers and users. In smaller deployments, Atria can manage tens of customers with fewer than 1,000 users. In larger deployments, it supports over 10,000 customers and more than 100,000 end users.

How to Navigate Core Atria Concepts​

To gain a solid understanding of Atria’s foundations and capabilities, we recommend familiarizing yourself with our core concepts. Each concept includes a concise overview to provide quick insights, ensuring you can focus on the most relevant information for your needs. For a deeper dive into Atria’s capabilities, explore our Platform Features section, which offers detailed guides and information on the additional features available.