137 docs tagged with "Documentation"

Navigate Atria Docs with ease using this guide, covering core concepts, installation, service guides, troubleshooting, and developer resources.

Import and sync users from Active Directory or Azure AD into Atria, ensuring seamless user management across on-premises and cloud environments.

Explore Atria’s Knowledge Base articles.

Customize customer settings in Atria, including domain management, organizational structure, branding, roles, and user naming conventions.

Learn about Atria’s APIs, including the legacy CortexAPI and the evolving REST API, for provisioning, customer management, and billing integration.

Identifies what needs to be done to setup Atria for Billing

Manage customers in Atria with centralized service provisioning, customer hierarchies, and custom configuration for seamless IT management.

Use this guide to learn how to setup Multi-Factor Authentication within Atria.

Overview of the Atria Permissions System, how roles work for different types of users.

Atria Quick Reference Guide

Manage users in Atria with ease, including account setup, role assignment, bulk management, and service provisioning across multiple environments.

Discover Atria's billing and licensing features, offering auditability, automation, and integrations with popular PSA systems for accurate service tracking.

Use this page to learn how to control billing using Atria's REST API.

Summarises the steps needed for a monthly Atria billing process

Customize Atria’s portal with brand-specific logos, color schemes, and custom CSS for a tailored user experience.

Use this guide to learn how you can change your user's userprincipalname attribute in bulk.

Learn how Atria enables service providers to deliver services through resellers and partners with channel support, branding, and reseller admin functions.

Learn how to configure additional request queues in Atria, customize queue rules, and ensure isolated provisioning for long-running tasks or specific customers.

Learn how to configure Resellers with their own Partner Center connection in Atria, enabling direct integration with their Microsoft Partner Center account.

How to Configure Atria to Set Users' Proxy Addresses Attribute in AD

Explains the different types of billing rules, how to configure and scenarios for usage.

Learn how to configure Microsoft Online with ADFS, including domain federation, ADFS policy setup, and integration with Atria for secure authentication.

Configure user templates in Atria to streamline user creation with predefined settings, roles, and services for consistency and efficiency.

Learn how to securely connect Atria to Microsoft Partner Center for automating tenant and subscription management tasks via Azure AD.

Explore Atria's core entities—Customers, Users, and Services—and learn how they work together to streamline IT service management and automation.

Comprehensive Cortex API guide for Atria devs — manage provisioning, services, approvals and workflows with detailed XML-based API requests.

Learn how to create, edit, and manage users in Atria, including setting roles, provisioning accounts, and enabling/disabling user access.

This article explains how to use CRON expressions to schedule jobs in Atria, covering format details, examples, and macros for common tasks. Learn how to craft custom schedules, interpret special characters, and optimize job execution using CRON expressions.

Explains how to add billing support for custom data associated with a service.

Upload PowerShell scripts in Atria to automate events and enhance service management through scripting.

Use this page to learn how to manage Customers using Atria's REST API.

Create and manage customers in Atria, including customer details, domain settings, administrator setup, and service provisioning for efficient IT management.

Configure Microsoft Online Customer Plans in Atria for identity management, sync policies, and ADFS settings tailored to various customer scenarios.

Atria's Customer management, including Resellers, sub-customers, service hierarchies, domain associations, Active Directory and Microsoft Entra ID support

Learn how to configure and run the Database Maintenance Extension in Atria for trimming logs, managing requests, shrinking databases, and optimizing indexes.

Learn how to deprovision Microsoft Online Services from a customer, including license suspension, Azure AD tenant disassociation, and Partner Center rights removal.

Steps to allow a user to send emails on behalf of another mailbox.

Manage Entra group memberships through Atria Workspace, simplifying onboarding, user assignment, and role management.

This guide helps implement non-standard character sets

Fix for Workspace errors

Explore Atria’s Knowledge Base articles.

Web Service Installation

Learn about how you can extend automation of microsoft online services using the atria provisioning manager.

Overview of Atria File Sharing Service

Atria File Sharing Service Deployment

This guide shows you how to locate errors within your Atria platform, and includes some advice on how to deal with them.

Atria File Sharing Service Provisioning & Usage

Learn how to navigate and get started with the Atria platform.

GPO Configuration for Atria

Manage Azure AD groups in Atria, including creation, editing, and deletion of Azure AD, security, and distribution groups.

Hosted Apps and Desktops - How to Fix 'Unable to Retrieve an Offer'

Hosted Apps and Desktops - How to Fix Duplicate Offering Names

This guide will help you understand the features and configuration options available for Customer and User plans within the Hosted Exchange Service.

Hosted Exchange Service Deployment

This page will provide a guide to provisioning and usage of the Hosted Exchange service within Atria

Overview for Exchange service

Troubleshoot and resolve Unified Messaging not activating on a mailbox.

Steps for migrating users and services to a newer Hosted Exchange version.

Use this guide to learn how you can change the default session timeout within the Atria portal.

How to change the default FTP path used for Hosted Exchange mailbox import/export operations.

How to Configure SMTP Server for Email Notifications

This guide shows you how to customize the naming pattern of the DisplayName property for users in Atria.

Learn how to configure billing rules in Atria to exclude test users from service billing using SQL queries and custom billing rules.

Comprehensive steps to migrate mailboxes from Hosted Exchange to M365.

Guide to reconnect or recover a soft-deleted mailbox within Atria.

Rebuild the legacy OAB on a newer Exchange version for compatibility.

Steps to properly decommission and remove an Exchange server from the environment.

Clean up old or orphaned database metadata from Exchange.

Troubleshoot and resolve password generation issues in the MSOL Sync Policy by aligning Active Directory password policies with Microsoft Online requirements.

Bulk assign OAB to all mailboxes using PowerShell on Exchange 2016+.

Edit the primary SMTP address in the backend database for a user.

Discover how to navigate Atria Troubleshooting Docs. Identify platform, customer, user, and service issues, and follow step-by-step solutions.

Understand how Atria manages identity relationships with Active Directory and Entra ID, using Environments and Locations for service delivery and segregation.

Import users in bulk using Atria’s spreadsheet feature for efficient user management, including creation, updates, and provisioning tasks.

Import existing Active Directory groups into Atria Workspace, creating associated Workspace Items and automating user provisioning.

Explore Atria’s Knowledge Base articles.

Integrating ConnectWise with Atria

Integrating Autotask with Atria

Integrating Kaseya BMS with Atria

Learn how to manage and provision Atria services within the reseller hierarchy, including enabling services at the reseller level, provisioning to customers, and assigning services to users. This guide applies to Atria v15.18 and later.

Learn how Atria streamlines IT processes for service providers, offering centralized management, customer self-service, and automated service delivery.

This is the index page for Atria Billing, summarises billing features.

Guide to resolve “Invalid Credentials” errors when calling a web service by updating server connection details in Atria.

Guide to locating and resolving stuck messages in the RabbitMQ queue.

Manage batch processes like scheduling, execution, and logging with Atria's Jobs System for operational support.

Explore Atria’s Knowledge Base articles.

How to Manage User Password Expiration Email Notifications and Reports

Manage Atria’s security roles and permissions to control user access, customize roles, and secure platform features efficiently.

Configure automated Microsoft 365 subscription notifications in Atria, including renewals, updates, expirations, and resizing alerts.

Learn how to adjust the Microsoft Online Subscription page behavior to query subscriptions directly from Microsoft or load from the database for better performance.

Learn how GDAP applies to Atria, required permissions, application consent processes, and steps for managing Partner Center configurations effectively.

Comprehensive troubleshooting guide for Microsoft Online service issues in Atria.

Manage Microsoft Online contacts in Atria, including creating, editing, and deleting external mail-enabled contacts for streamlined communication.

Explore Atria’s Knowledge Base articles.

Manage Microsoft Online services in Atria, including tenants, subscriptions, licenses, and Azure AD provisioning for CSP partners.

Learn how to deploy the Microsoft Online Service in Atria.

Learn how to provision the Microsoft Online Service in Atria, connect Azure AD tenants, enable subscriptions, and manage user service provisioning.

Learn how to move customers between resellers in Atria, ensuring seamless service transfers and organizational restructuring.

Use this guide to learn how you can make changes to multiple users at the same time.

Learn how to configure Atria’s Notifications System for automated alerts, event tracking, and recipient management across IT services.

Organizational Unit (OU) Hierarchy Configuration in Atria

Explains how to override the default configuration for a Workspace Item. This allows individual resellers and customers to set different naming conventions and properties for a Workspace Item.

Learn about configurable settings in Atria’s PlatformAPI service, including token lifespan, SQL command timeouts, and HTTP request timeouts.

Learn about Atria's provisioning system, including asynchronous processes, engines, environments, and rules for automating resource and service management.

Learn how to manage provisioning rules in Atria using the Provisioning Manager. This guide covers accessing the Provisioning Manager, rule structure, event types, RabbitMQ queue setup, and managing rule configurations such as conditions, actions, and error handling. Contact support@getatria.com for assistance.

Learn how to regenerate the Microsoft Online Partner Center and Exchange Online tokens in Atria using PowerShell scripts and updated credentials.

Manage remote customers in Atria, including creation, deletion, and environment configuration for both private and shared setups.

This guide demonstrates how to configure the 'Environment Setup Configuration' page in Atria.

Manage Exchange Online resource mailboxes in Atria, including creation, editing, and configuration for rooms and equipment.

Discover Atria’s REST API endpoints for Billing and Customer Management. Access usage data, manage customers, and integrate with external systems.

Service Billing via PSA Systems

Manage shared mailboxes in Atria with features like creation, editing, delegation, and aliases, simplifying Exchange Online administration.

Manage Microsoft subscriptions via Atria, including viewing, adding, syncing, and controlling subscription catalogs linked to Microsoft Partner Center.

Learn how to synchronize Atria with Microsoft Online, including user matching, license mapping, sync policies, and manual or scheduled sync processes.

Explore Atria's service model, including pre-built modules, customer and user services, multi-instance services, service plans, and automated provisioning.

Discover how to navigate Atria Troubleshooting Docs. Identify platform, customer, user, and service issues, and follow step-by-step solutions.

Learn how to configure Atria components to use Group Managed Service Accounts (gMSAs) for increased security. This guide covers setup commands, supported components, and practical examples for Atria v15.24 and later.

Guide on assigning Workspace items and roles to users, including bulk user provisioning and item de-provisioning in Atria Workspace.

Use this guide to resolve the issue of missing users within Atria.

Configure Microsoft Online User Plans in Atria, defining product offerings, add-ons, features, and pricing for streamlined customer and user provisioning.

Enable secure and efficient password management with Atria’s Self-Service Password Reset, reducing help desk dependency and boosting productivity.

Learn how Atria manages the user lifecycle, including account provisioning, role-based permissions, and bulk user management for IT service delivery.

Guide on provisioning the Workspace service at Reseller and Customer levels, managing Workspace Items, and customizing configurations for specific customers.

Gain insights into Workspace Item assignments with analytics, including user access, roles, and direct assignments, with export and custom reporting.

Use this page to learn how to manage the WorkSpace service using Atria's API using Powershell.

Automate Workspace item provisioning in Atria using PowerShell scripts triggered by assignment or removal events at customer and user levels.

Configure customer-specific profile and home drive settings in Atria Workspace using path templates, file servers, and share paths.

Detailed guide for deploying Atria Workspace, including PowerShell commands, IIS credential setup, and enabling Workspace at the system level. Covers versions from 15.18 onward.

Details the configuration options available for Active Directory OU's for Workspace Item Groups.

Comprehensive guide on configuring Workspace Item Types, including Active Directory group types, naming conventions, mail-enabled group properties, and AD placement using PowerShell commands.

Comprehensive guide on Workspace Items, including their group types (Shared, Private, Groupless), creation steps, and integration with Active Directory and Workspace Lists.

Explore Atria’s Knowledge Base articles.

Comprehensive guide on creating and managing Workspace Lists, including item configuration, list structure strategies, duplicate item handling, and list scoping for resellers.

Manage Workspace Roles in Atria by grouping multiple items into assignable roles, simplifying user access, automation, and IT resource management.

Overview of Atria Workspace service, its features, benefits, and how it streamlines user management across Active Directory, Microsoft Entra ID, and various IT systems. Learn about core concepts such as Workspace Items, Item Types, Lists, Roles, and Automation.

Workspace Usage Examples

Learn about the variables available to use within the Workspace service.