92 docs tagged with "Documentation"

Import and sync users from Active Directory or Azure AD into Atria, ensuring seamless user management across on-premises and cloud environments.

Learn about the ADSync application settings, including configuration options, default values, and detailed descriptions for optimal Active Directory synchronization with Atria. This guide covers all relevant settings found in the ADSync.exe.config file.

Learn how to configure, manage, and optimize the ADSync tool for Atria. This guide covers installation, customizations, troubleshooting, logging, and recommended settings for improved synchronization performance.

Customize customer settings in Atria, including domain management, organizational structure, branding, roles, and user naming conventions.

Learn about Atria’s APIs, including the legacy CortexAPI and the evolving REST API, for provisioning, customer management, and billing integration.

Identifies what needs to be done to setup Atria for Billing

Manage customers in Atria with centralized service provisioning, customer hierarchies, and custom configuration for seamless IT management.

Overview of the Atria Permissions System, how roles work for different types of users.

Atria Quick Reference Guide

Manage users in Atria with ease, including account setup, role assignment, bulk management, and service provisioning across multiple environments.

Discover Atria's billing and licensing features, offering auditability, automation, and integrations with popular PSA systems for accurate service tracking.

Use this page to learn how to control billing using Atria's REST API.

Summarises the steps needed for a monthly Atria billing process

Customize Atria’s portal with brand-specific logos, color schemes, and custom CSS for a tailored user experience.

Learn how Atria enables service providers to deliver services through resellers and partners with channel support, branding, and reseller admin functions.

Learn how to configure additional request queues in Atria, customize queue rules, and ensure isolated provisioning for long-running tasks or specific customers.

Learn how to configure Resellers with their own Partner Center connection in Atria, enabling direct integration with their Microsoft Partner Center account.

Explains the different types of billing rules, how to configure and scenarios for usage.

Learn how to configure Microsoft Online with ADFS, including domain federation, ADFS policy setup, and integration with Atria for secure authentication.

Configure user templates in Atria to streamline user creation with predefined settings, roles, and services for consistency and efficiency.

Learn how to securely connect Atria to Microsoft Partner Center for automating tenant and subscription management tasks via Azure AD.

Explore Atria's core entities—Customers, Users, and Services—and learn how they work together to streamline IT service management and automation.

Comprehensive guide to the Cortex API for developers using Atria. Learn how to manage provisioning, customer services, approval processes, and workflow integrations through detailed XML-based API requests.

Learn how to create, edit, and manage users in Atria, including setting roles, provisioning accounts, and enabling/disabling user access.

This article explains how to use CRON expressions to schedule jobs in Atria, covering format details, examples, and macros for common tasks. Learn how to craft custom schedules, interpret special characters, and optimize job execution using CRON expressions.

Explains how to add billing support for custom data associated with a servcice.

Use this page to learn how to manage Customers using Atria's REST API.

Create and manage customers in Atria, including customer details, domain settings, administrator setup, and service provisioning for efficient IT management.

Configure Microsoft Online Customer Plans in Atria for identity management, sync policies, and ADFS settings tailored to various customer scenarios.

Configure customer-specific profile and home drive settings in Atria Workspace using path templates, file servers, and share paths.

Atria's Customer management, including Resellers, sub-customers, service hierarchies, domain associations, Active Directory and Microsoft Entra ID support

Learn how to configure and run the Database Maintenance Extension in Atria for trimming logs, managing requests, shrinking databases, and optimizing indexes.

Learn how to deprovision Microsoft Online Services from a customer, including license suspension, Azure AD tenant disassociation, and Partner Center rights removal.

Manage Entra group memberships through Atria Workspace, simplifying onboarding, user assignment, and role management.

Fix for Workspace errors

Learn how to navigate and get started with the Atria platform.

Manage Azure AD groups in Atria, including creation, editing, and deletion of Azure AD, security, and distribution groups.

Learn how to configure billing rules in Atria to exclude test users from service billing using SQL queries and custom billing rules.

A step-by-step guide for installing the AD Sync Service, including prerequisites, installation process, and verification steps. Ensure seamless synchronization between Active Directory and Atria by following this detailed installation procedure.

Troubleshoot and resolve password generation issues in the MSOL Sync Policy by aligning Active Directory password policies with Microsoft Online requirements.

Navigate Atria Docs with ease using this guide, covering core concepts, installation, service guides, troubleshooting, and developer resources.

Discover how to navigate Atria Troubleshooting Docs. Identify platform, customer, user, and service issues, and follow step-by-step solutions.

Understand how Atria manages identity relationships with Active Directory and Entra ID, using Environments and Locations for service delivery and segregation.

Import users in bulk using Atria’s spreadsheet feature for efficient user management, including creation, updates, and provisioning tasks.

Import existing Active Directory groups into Atria Workspace, creating associated Workspace Items and automating user provisioning.

Learn how to manage and provision Atria services within the reseller hierarchy, including enabling services at the reseller level, provisioning to customers, and assigning services to users. This guide applies to Atria v15.18 and later.

Learn how Atria streamlines IT processes for service providers, offering centralized management, customer self-service, and automated service delivery.

This is the index page for Atria Billing, summarises billing features.

Guide to resolve “Invalid Credentials” errors when calling a web service by updating server connection details in Atria.

Guide to locating and resolving stuck messages in the RabbitMQ queue.

Manage batch processes like scheduling, execution, and logging with Atria's Jobs System for operational support.

Explore Atria’s Knowledge Base articles.

Manage Atria’s security roles and permissions to control user access, customize roles, and secure platform features efficiently.

Configure automated Microsoft 365 subscription notifications in Atria, including renewals, updates, expirations, and resizing alerts.

Learn how to adjust the Microsoft Online Subscription page behavior to query subscriptions directly from Microsoft or load from the database for better performance.

Learn how GDAP applies to Atria, required permissions, application consent processes, and steps for managing Partner Center configurations effectively.

Comprehensive troubleshooting guide for Microsoft Online service issues in Atria.

Manage Microsoft Online contacts in Atria, including creating, editing, and deleting external mail-enabled contacts for streamlined communication.

Manage Microsoft Online services in Atria, including tenants, subscriptions, licenses, and Azure AD provisioning for CSP partners.

Learn how to deploy the Microsoft Online Service in Atria.

Learn how to provision the Microsoft Online Service in Atria, connect Azure AD tenants, enable subscriptions, and manage user service provisioning.

Learn how to move customers between resellers in Atria, ensuring seamless service transfers and organizational restructuring.

Learn how to configure Atria’s Notifications System for automated alerts, event tracking, and recipient management across IT services.

Explains how to override the default configuration for a Workspace Item. This allows individual resellers and customers to set different naming conventions and properties for a Workspace Item.

Learn about configurable settings in Atria’s PlatformAPI service, including token lifespan, SQL command timeouts, and HTTP request timeouts.

Define and manage system-wide configurations in Atria using the Policy Editor, enabling inheritance and streamlined customer settings.

Learn about Atria's provisioning system, including asynchronous processes, engines, environments, and rules for automating resource and service management.

Learn how to manage provisioning rules in Atria using the Provisioning Manager. This guide covers accessing the Provisioning Manager, rule structure, event types, RabbitMQ queue setup, and managing rule configurations such as conditions, actions, and error handling. Contact support@getatria.com for assistance.

Learn how to regenerate the Microsoft Online Partner Center and Exchange Online tokens in Atria using PowerShell scripts and updated credentials.

Manage remote customers in Atria, including creation, deletion, and environment configuration for both private and shared setups.

Manage Exchange Online resource mailboxes in Atria, including creation, editing, and configuration for rooms and equipment.

Discover Atria’s REST API endpoints for Billing and Customer Management. Access usage data, manage customers, and integrate with external systems.

Manage shared mailboxes in Atria with features like creation, editing, delegation, and aliases, simplifying Exchange Online administration.

Manage Microsoft subscriptions via Atria, including viewing, adding, syncing, and controlling subscription catalogs linked to Microsoft Partner Center.

Learn how to synchronize Atria with Microsoft Online, including user matching, license mapping, sync policies, and manual or scheduled sync processes.

Explore Atria's service model, including pre-built modules, customer and user services, multi-instance services, service plans, and automated provisioning.

Discover how to navigate Atria Troubleshooting Docs. Identify platform, customer, user, and service issues, and follow step-by-step solutions.

Upload PowerShell scripts in Atria to automate Workspace Item events and enhance service management through scripting.

Learn how to configure Atria components to use Group Managed Service Accounts (gMSAs) for increased security. This guide covers setup commands, supported components, and practical examples for Atria v15.24 and later.

Guide on assigning Workspace items and roles to users, including bulk user provisioning and item de-provisioning in Atria Workspace.

Configure Microsoft Online User Plans in Atria, defining product offerings, add-ons, features, and pricing for streamlined customer and user provisioning.

Enable secure and efficient password management with Atria’s Self-Service Password Reset, reducing help desk dependency and boosting productivity.

Learn how Atria manages user lifecycles, including account provisioning, role-based permissions, and bulk user management for IT service delivery.

Guide on provisioning the Workspace service at Reseller and Customer levels, managing Workspace Items, and customizing configurations for specific customers.

Gain insights into Workspace Item assignments with analytics, including user access, roles, and direct assignments, with export and custom reporting.

Automate Workspace item provisioning in Atria using PowerShell scripts triggered by assignment or removal events at customer and user levels.

Detailed guide for deploying Atria Workspace, including PowerShell commands, IIS credential setup, and enabling Workspace at the system level. Covers versions from 15.18 onward.

Comprehensive guide on configuring Workspace Item Types, including Active Directory group types, naming conventions, mail-enabled group properties, and AD placement using PowerShell commands.

Comprehensive guide on Workspace Items, including their group types (Shared, Private, Groupless), creation steps, and integration with Active Directory and Workspace Lists.

Comprehensive guide on creating and managing Workspace Lists, including item configuration, list structure strategies, duplicate item handling, and list scoping for resellers.

Manage Workspace Roles in Atria by grouping multiple items into assignable roles, simplifying user access, automation, and IT resource management.

Overview of Atria Workspace service, its features, benefits, and how it streamlines user management across Active Directory, Microsoft Entra ID, and various IT systems. Learn about core concepts such as Workspace Items, Item Types, Lists, Roles, and Automation.