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Invalid Credentials when Calling a Web Service

Overview​

For Atria to to successfully call a Web Service, a server connection must be setup using a valid credential. If the credential is invalid when the web service is called, you may see one of the following errors:

Error happened when getting offering from web service [Web Service] of site [Site]
Unable to connect to server ‘[Server]’ to call its web service.
Failed to connect to the web service.
Error:Exception of type
'Atria.Client.Rest.RequestFailedException' was thrown.

This can be resolved by retrieving the correct credential, ensuring it is configured within Atria, and amending the Server Connection details.

Diagnosis​

To confirm the issue is with the credential:

  • Navigate to Configuration > System Manager > Server Connections.
  • Click on the Test icon for the broken connection.
  • The connection will fail as below:

Invalid Credentials

Resolution​

This section is currently work-in-progress as we update our documentation. If you experience any issues or require help, please contact us at support@getatria.com.