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Auditing, Licensing, and Billing

Overview​

A driver for automation projects is often the need to "fix billing." Billing is a common challenge for Service Providers and MSPs. It's time-consuming, stressful, and can strain both internal and external relationships.

The reality is that manual IT administration often leads to under-billing, customer frustration, and licensing audit failures. All of which negatively impact business value.

By deploying Atria, Service Providers gain increased control over the services delivered to customers:

  • Changes are tracked at the individual user level.
  • Services can be productized, and consumption measured on a tenant-by-tenant basis.
  • Outputs can be used for licensing reports and SPLA audits.
  • Billing systems can be integrated, reducing billing time and increasing accuracy.
  • Billing-related queries can be resolved quickly, with self-service access to data.
  • There is no specific manual process that individuals need to remember.

Core Billing Features​

Atria's core billing capabilities include:

  • Centralized recording of all changes that impact billing.
  • The ability to store customer account codes against Atria Customer entities.
  • Storing billing SKU codes against services and plans.
  • Defining simple rules to exclude non-billable items from billing outputs.
  • Viewing and re-processing of billing transactions.
  • Summarized billing consumption views, showing changes between billing periods.
  • Visibility of user-level billing data.
  • Aggregated customer-level billing views.
  • Export of billing data to Excel.
  • REST-based API for integration with external systems.
  • Standardised integrations with commonly used Billing Systems.

Standard Integrations​

Atria integrates with several popular PSA systems. Integrations are available for:

  • Kaseya BMS
  • ConnectWise Manage
  • Autotask

Our team also offer customized integrations into other billing systems. In the past, we have assisted other clients in deploying and integrating with systems such as NetSuite ERP, Dynamics 365, Gradient MSP and other In-House Built Custom billing systems. You can also take our API and integrate the data yourself.

Read more in our Platform Features section dedicated to Billing.