Notifications System

Overview

The Notifications System within Atria provides Service Providers, Resellers, and Customers with a powerful mechanism for automated communication. Notifications help manage events and maintain transparency with stakeholders, enabling effective monitoring of critical events such as customer provisioning, subscription changes, and service updates.

Notifications can be sent to internal teams, customers, or third parties depending on the event type and the configured recipients.

Notifications Available

The Atria Notifications System supports a wide range of notification types. Below is a list of events that notifications can be configured for:

Event	Recipient
Customer De-Provision	Service Provider
Customer Provision	Customer
Customer Service Provision	Customer
Customer Service Provision - Azure AD	Customer
Customer Service Provision - DNS	Reseller
Customer Service Provision - WorkSpace	Customer
Email Verification	User
Invite Status Changed	User
Password Changed Notification	User
Password Reset Link	User
User Invitation	User
User Password Expiry	User
User Service Provision - Microsoft Online	User
WSS Site Backup	Service Provider

Configuring Notifications

Notifications are built using Atria's notification engine. Configuration is straightforward and flexible, allowing customization at the Service Provider, Reseller, or Customer level.

Accessing Notifications

1. Navigate to Customers > Configuration > Email Notifications.

Managing Notifications

1. Identify the notification you want to configure from the list.
2. Expand the notification to view its details, including recipients and template content:

Updating Recipients

Recipients can be defined based on roles (e.g., Azure AD Service Administrators) or specific email addresses. This ensures that the right teams or individuals receive the notification.

note

Multiple recipients can be specificed.

Editing Notification Templates

1. Update the email subject and body content as needed.
2. Use variables (e.g.{CustomerLongName},{CustomerShortName}) to dynamically insert relevant information.
3. Click Save to apply your changes.

• Disable a notification by unchecking the "Enabled" box.

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Ensure all content and recipients are verified before saving. Notifications will be sent automatically once enabled and the trigger occurs.

Microsoft Subscription Notifications

Atria also supports the functionality to send notifications based on Microsoft 365 subscription events such as a subscription expiring soon or a subscription change. This feature is located in the same place as the other notifications. For more info on how these work and how to set them up, navigate to Microsoft 365 Subscription Notifications.

Tips and Best Practices

• Regularly review notification templates to ensure accuracy and relevance.
• Use roles to simplify recipient management for notifications affecting multiple customers.
• Test notifications on a sample account to verify content and delivery before enabling them system-wide.