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Microsoft Online Service - Resource Mailboxes

Overview​

This article covers the functionality and usage of the Resource Mailbox administration feature provided as part of the Atria service for Microsoft Online. This is intended for use by Customer Administrators or Service Desk staff.

A Resource Mailbox in Exchange Online is a specialized mailbox typically used for scheduling resources like meeting rooms or equipment (e.g., projectors). This feature allows users to book resources directly in Outlook, which can help streamline scheduling processes across a team or organization.

Atria enables end-customers and service desk staff to manage Resource Mailboxes without requiring direct access to the Microsoft 365 admin portal.

Applies to Atria Version​

  • 15.x onwards
  • Requires: Microsoft Online Service to be deployed and provisioned to the Customer.
  • Default Roles with Access:
    • Reseller Administrator
    • Microsoft Online Service Administrator

Prerequisites​

Resource Mailboxes can only be created if a tenant has a Microsoft Online subscription that has been activated.

  • Exchange Online is activated when the first license containing Exchange Online is assigned to a user. This triggers the internal Microsoft provisioning process for Exchange Online

Resource Mailbox Management​

To navigate to the Resource Mailbox Management Feature:

  • Locate the customer, or login as an administrator within the Customer.
  • Navigate to Services > Microsoft Online > Resource Mailboxes

All current Resource Mailboxes will be retrieved in real-time from Microsoft Exchange Online and displayed in the list:

Resource Mailboxes

From this page you can:

  • Create new resource mailboxes.
  • Edit existing mailbox configuration.
  • Delete mailboxes using the right-hand context menu.

Creating and Editing Resource Mailboxes​

Click on Add to show the New Resource Mailbox form:

Resource Mailboxes

The following parameters can be set:

  • Mailbox Type (Room or Equipment)*
  • Name*
  • Location
  • Phone
  • Capacity

Hit save after filling in these fields to create the mailbox.

Editing Existing Mailboxes​

Click on any Mailbox to display configuration and edit the mailbox.