KB Article Index

The Knowledge Base section houses articles which provide helpful information or guides to users but don't quite fit in any of our other sections.

• Platform API Configuration Settings

  Learn about configurable settings in Atria’s PlatformAPI service, including token lifespan, SQL command timeouts, and HTTP request timeouts.

• Database Maintenance Extension

  Learn how to configure and run the Database Maintenance Extension in Atria for trimming logs, managing requests, shrinking databases, and optimizing indexes.

• Configure Additional Request Queues

  Learn how to configure additional request queues in Atria, customize queue rules, and ensure isolated provisioning for long-running tasks or specific customers.

• How to resolve password generation problems in the MSOL Sync Policy

  Troubleshoot and resolve password generation issues in the MSOL Sync Policy by aligning Active Directory password policies with Microsoft Online requirements.

• ADSync Tool Usage Guidelines

  Learn how to configure, manage, and optimize the ADSync tool for Atria. This guide covers installation, customizations, troubleshooting, logging, and recommended settings for improved synchronization performance.

• How to change the Logon Account for an Atria Component

  Explains how to change an existing components logon credentials.

• How to Use Atria's New UI

  Use this guide to learn how to toggle your Atria platform to use our new and improved UI.

• Configure Minimum Password Requirements for Users

  Use this guide to learn how to configure different password requirements for users in Atria.

• Migrate Atria Database to a Different Server

  Use this guide to learn how to migrate atria's database to a new database server.

• How to Delete User Plans

  Use this guide to learn how to delete User Plans from your Atria environment.

• Atria Supportability Matrix

  Use this page to learn about the supportability for different versions of Atria.

• Decrypting and Modifying the Atria Config Service

  Use this page to learn how do decrypt and edit the secret keys within the Atria Config Service.

• Ensuring Matching Erlang Cookies

  Use this page to learn how fix an issue with RabbitMQ by ensuring your erlang cookies match.

• Change User UPN in Bulk

  Use this guide to learn how you can change your user's userprincipalname attribute in bulk.

• How to Change Atria's Default Session Timeout

  Use this guide to learn how you can change the default session timeout within the Atria portal.

• ADSync Application Settings

  Learn about the ADSync application settings, including configuration options, default values, and detailed descriptions for optimal Active Directory synchronization with Atria. This guide covers all relevant settings found in the ADSync.exe.config file.

• How to Install AD Sync Service

  A step-by-step guide for installing the AD Sync Service, including prerequisites, installation process, and verification steps. Ensure seamless synchronization between Active Directory and Atria by following this detailed installation procedure.

• Cron Expressions in Atria Jobs

  This article explains how to use CRON expressions to schedule jobs in Atria, covering format details, examples, and macros for common tasks. Learn how to craft custom schedules, interpret special characters, and optimize job execution using CRON expressions.

• Use Group Managed Service Accounts for Atria Components

  Learn how to configure Atria components to use Group Managed Service Accounts (gMSAs) for increased security. This guide covers setup commands, supported components, and practical examples for Atria v15.24 and later.

• Interacting and Managing Service Deployments

  Learn how to manage and provision Atria services within the reseller hierarchy, including enabling services at the reseller level, provisioning to customers, and assigning services to users. This guide applies to Atria v15.18 and later.